Do you Ship internationally?
We do ship internationally, at checkout your shipping costs will be calculated. The list of countries we ship to can be found on our delivery page. If you have any queries email: firstname.lastname@example.org. Import duties are not included in shipping costs.
How do I return my order?
You can return all items, at the buyers cost. We recommend using a tracked service like Evri. However they must not have been used, and returned in their orginal condition. If you have used them and wish to return please email: email@example.com as this is discussed on an indivual basis. Return address: Bloom-in-Box, Unit 18 Swordfish Business Park, L408JW
How long is delivery?
Smaller orders are shipped with Evri on a 2-5 day service. Larger orders are shipped with DPD Local on a next day service. To northtern Ireland orders are shipped with either Evri or Royal Mail. International delivery can take longer
How long does it take to dispatch my order?
disaptch is 1-2 days for free delivery on all orders. 1 day dispatch for next day delivery if ordered before 1pm
I have an issue with my order
You can contact us via email at firstname.lastname@example.org. We aim to reply to all emails within 12 hours Mon-Fri. Any urgent issues please call 01704 896 893
How do I track my order?
Once your order has been dispatched you should recieve an email confirmation from us and from the courier. If you have not recieved a confirmation please contact us: email@example.com
Issue ordering online can I order over the phone?
We are not able to put orders through over the phone. If you are having issues online please dont hesistate to contact us: firstname.lastname@example.org or 01704 896893
Can I exchange my order?
We can exchange orders for a different colour. The order will need to be returned at the buyers cost, and there will possibly be a postage fee for shipping the exchanged order.
My Order is Faulty, what do I do?
We are very sorry to hear this, please contact email@example.com with any images of the issue. We aim to respond to all emails within 12 hours Mon-Fri, and will get the issue resolved for you as quickly as possible to cause as little inconvience to yourselves as possible
My order is missing an item
We are sorry to hear this, please contact us: firstname.lastname@example.org and we will get this issue resolved for you. We aim to respond to all emails within 12 hours Mon-Fri
Where do you make your products?
All our products are made here in the UK, in house by us
Can we visit your Business?
Unfrotunatly we are an industrial unit, so we do not have a shop for customers to visit only online.
I dont know what length to order?
You can email email@example.com with all enquiries about ordering online
I missed my delivery, what do I do?
Our delivery companies normally attempt delivery twice, sometimes the parcel will be left at a parcel shop f not in at the time of delivery. If you miss both, we can sometimes request a third at an extra cost, otherwise the order gets returned to ourselves and you would need to re-order the item. The refund for your order may not include the shipping costs if the item is returned due to being undeliverable. .